Job Description
Technical services manager
CONCEPT:
Overall leadership of the provision of Technical Services including Mechanical, Electrical and HVAC Plant and equipment providing contractual and legal compliance, improving operational performance and energy efficiency. Provide Engineering Support to Facilities Managers. Be a Point of Contact for Account Management Teams for technical support and advice including best practice.
Technical services manager- KEY RESPONSIBILITIES:
- Maintain a PPM schedule that meets contractual and legal obligations based on SFG20 Guidelines and Manufacturers recommendations
- Support and advice Facilities Manager in the control of PPM activities.
- Support and advice Facilities Manager in the management of remedial works
- Quantify corrective actions
- Validate Quotes
- Review Method Statements
- Provide support to FM through the duration of works
- Manage and implement the companies Safe System of Works
- Authorising Person for Electrical Works
- Training and assessment of Competent Persons and Site Responsible Persons
- Maintain AssessNet Risk assessment and Method Statement Data Bases for Account
- Support FMs in management of SSoW and RAMS.
- Lead and motivate the engineering team to improve performance on customer service, communication, networking, common engineering standards, quality, safety and environmental issues to ensure compliance with statutory, regulatory / corporate requirements and that documented procedures exist and are understood by all employees.
- Lead the engineering team to deliver a safe, compliant, cost effective and responsive service
- Working with the engineering team to provide an efficient / cost effective management of all Suppliers which includes; lifts, building management controls and fire systems
- Technical services Manager experience of at least three years
- Contribute to plans and strategies for the future development of facilities.
- Maximise the utilisation of the Technical Services team through training and coaching in order to minimise plant downtime and reliance on sub contractors.
- Establish and maintain excellent working relationships based on open and honest communication with suppliers to ensure confidence in our business and to present a credible and professional image.
- Ensure all work is carried out on all sites to an acceptable level and to consistent engineering and H & S standards through regular monitoring of both in-house and contractor performance and competence.
- Develop, manage and co-ordinate a process to continually review Service Suppliers.
- Account Development
- Continually be aware of Account Development opportunities developing proposals as required.
- Demonstrate proactive approach to opportunities
- Personal Development / Team Management
- Create, own and manage personal development plan.
- Conform to internal reporting procedures for timesheets, expenses, etc.
- Support the management of the technical team to ensure they are effective and in line with company policies and procedures.
- Ensure that adequately skilled and appropriate resources are available to meet the requirements for maintaining the Services for the Client.
- Ensure effective communication is in place for all sites ensuring you are involved in any escalation of technical problems/issues.
- Relationships
- Provide effective liaison and communication with the client, other company service teams and senior management for all technical service activities.Qualifications
- Technical services Manager- PERSON SPECIFICATION:
- Recognised qualification in an appropriate engineering subject.
- Bachelors degree in electrical engineering
- Appointed Authorising Engineer or Authorised Persons for M&E disciplines.
- Member of an appropriate technical institution (IET, CIBSE).
- Experience
- Knowledge of building services/utilities, energy utilisation and procurement, business planning, and financial/budgetary controls
- Technical services manager role or similar held previously.
- 5 – 10 years experience of managing at a senior level a multi-disciplinary service to a complex facility incorporating maintenance and engineering.
- Proven track record of achievement in a commercial, client-facing role.
- Demonstrates experience of co-coordinating and managing Technical Services and good awareness of fit-out and H & S issues.
- Ability to explore a situation, assess pro’s and con’s of different options and formulate a plan to meet objectives.
- Able to think on their feet and change their approach as required.
- Experience of formulating, implementing and managing change management programmes
