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Operations Manager

Job Title: Operations Manager
Salary: £55000 - £60000
Reference: J6537_1750154658
Contact Name: Fiona Lane

Job Description

Job Title: Operations Manager

Location: Multi-site coverage across central London (5-star hotels, private residences, and luxury venues)

Salary: £55,000 – £60,000

Seeking a strategic, hands-on Operations Manager who will be responsible for leading the operational delivery of services across a portfolio of high-value client contracts. (5-star hotels, private residences and luxury venues). You will manage Area and Site Managers ensuring consistent performance, legal compliance, team engagement, and financial efficiency.

You will be a visible, hands-on leader with a strong decision-making capability, able to build relationships at all levels-internally and externally. This role requires a balanced approach combining on-site presence, back-office coordination, and strategic foresight.

Essential Experience & Qualifications

  • Minimum 3+ years of multi-site operational management in hospitality, luxury cleaning, or facilities management.
  • Demonstrated ability to lead large, dispersed teams across a high-pressure, standards-driven environment.
  • Strong commercial understanding and ability to manage complex budgets and reporting tools.
  • Track record of building and maintaining long-term client relationships at senior level.
  • In-depth knowledge of H&S legislation and operational risk management practices.
  • Confident in using HR and operational software (e.g. Fourth, Microsoft 365, auditing platforms).
  • Full, clean, valid UK Driving Licence

Desirable

  • NEBOSH General Certificate or equivalent (or IOSH Managing Safely as a minimum).
  • Experience in luxury hospitality environments or 5-star hotel operations.
  • Understanding of TUPE transfers and legal obligations during contract mobilisation.

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Fiona Lane
Client Services Manager

You can email Fiona here.

Call Fiona on 07939166550

Get in touch

NOTTINGHAM
0115 827 1600