Job Description
Seeking a talented and motivated Operations Manager to join an esteemed lifestyle hotel located in Hertfordshire.
Operations Manager basic salary: Up to £60,000
With over 110 luxurious bedrooms, extensive meeting and events spaces, state-of-the-art wellness facilities, and multiple food and beverage outlets, this hotel is a beacon of sophistication and comfort.
As the Operations Manager, you will play a pivotal role in overseeing the day-to-day operations of the hotel, ensuring seamless coordination and exceptional service delivery across all departments.
Your responsibilities as Operations Manager will include:
- Managing and supervising the front desk, housekeeping, maintenance, food and beverage, and other operational departments to ensure smooth and efficient operations.
- Implementing and enforcing standard operating procedures to maintain the highest levels of cleanliness, safety, and guest satisfaction.
- Training, coaching, and mentoring staff members to uphold service standards and promote a culture of excellence.
- Monitoring guest feedback and resolving any issues or concerns in a timely and effective manner.
- Collaborating with department heads to develop and implement strategies for improving operational efficiency and guest experiences.
- Overseeing inventory management, procurement, and cost control initiatives to maximize profitability.
- Ensuring compliance with all legal, regulatory, and safety requirements.
To excel in this role, you should possess:
- Proven experience in a managerial role within the hospitality industry, with a strong background in hotel operations.
- Excellent leadership and communication skills, with the ability to motivate and inspire a diverse team.
- Strong organizational and problem-solving abilities, with a keen attention to detail.
- A customer-centric mindset and a commitment to delivering exceptional service.
- Proficiency in hotel management software and Microsoft Office applications.
