Job Description
Job Title: Catering Operations and Retention Partner
Remuneration and Benefits:
Salary is generous and dependant on experience
Our client, renowned within Catering Management, is looking to employ a Strategic Retention Partner who will be responsible for retaining key client contracts within B&I.
Operational experience within Catering Management is essential to establish strong client relationships and develop successful strategies to retain contracts.
You will be responsible for identifying potential issues which may lead to contract termination and collaborating with operations to address these issues and provide solutions.
Key responsibilities will include:
- Conducting client interview annually with all client contacts within each account
- Ensuring a fully completed, accurate Relationship Matrix is in place for each account
- Identifying the appropriate retention strategy for each client relevant to the timing of the contract renewal
- Identifying potential opportunities to avoid re-tender, and the relevant MUST WIN that would be addressed for the client in the strategy proposed
- Identify client MUST WIN issues and communicate accordingly to sector BD/MD and operations team
- Gatekeeper for crafting of the winning strategy and coordination of relevant activity of Operations team.
- Oversee Bid Management team to produce concise and relevant proposal that clearly identifies the winning solution, based on the client’s Critical Business Issue.
- Lead the presentation team and direct all related activity, including presentation strategy and theme
- Actively seek out potential cross selling opportunities and work with Operations and Sales teams to maximise potential growth
- Identify and pursue opportunities to extend services in additional locations, geographies – organic growth
- CRM to be updated monthly for all accounts within portfolio
- Client Engagement programmes to be adopted and reported on with a focus of contracts at risk in the year
The successful candidate must have outstanding interpersonal skills, have the ability to address challenges with diplomacy and tact. Results orientated is a must. If you are an experienced operator within Catering Management, with skill in client relationships and a proven track record of retention, please send your CV to Candice
